FAQ
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Do you charge for collections?
Most of our collections are free, depending on the type and quantity of equipment.
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What happens to the equipment after collection?
Assets are either refurbished for resale, donated, or recycled in line with WEEE regulations.
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How do I know my data is safe?
Every data-bearing device is securely erased or physically destroyed, with a certificate issued.
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Can you provide asset reports?
Yes, we provide detailed audit trails so you know exactly what’s happened to each device.
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What is the difference between data wiping and data destruction?
Data wiping permanently removes all information from a storage device using certified software, making the data completely unrecoverable while allowing the hardware to be reused or resold.
Data destruction, on the other hand, involves physically destroying the storage device — such as shredding, crushing, or degaussing — to ensure that no trace of data remains.
Both achieve the same security goal, but wiping preserves hardware value, while destruction guarantees total physical elimination. -
What happens to the data on my IT equipment when I sell it to you?
Before any device is reused, resold, or recycled, we securely erase all stored data using approved erasure methods. Every drive or storage component is wiped or physically destroyed depending on its condition and sensitivity. Once complete, you receive a certificate of data destruction confirming full compliance and proof that no data remains accessible.
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Can I destroy data myself?
While it’s possible to attempt basic deletion or physical damage at home, these methods are rarely effective or compliant with data protection standards. Even “deleted” files can often be recovered using simple software tools. Our certified process ensures complete and verifiable data destruction, supported by an audit trail and certification — protecting you from costly data breaches and regulatory penalties.
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Which data carriers can I have destroyed?
We can securely erase or destroy virtually all types of data-bearing devices, including:
Hard drives (HDD and SSD)
Laptops, desktops, and servers
Mobile phones and tablets
USB drives and external storage
Backup tapes, CDs, and DVDs
Networking and data centre equipment containing memory
If it stores information, we can ensure that information is permanently removed or destroyed.
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Why Partner With Us?
Transparent, fair pricing — No hidden costs
Data integrity guaranteed — Every device is securely processed
Global reach & logistics — We support collection across locations
Sustainability built in — Maximum reuse, minimal waste
Certifiable process — Full audit trail, data destruction certificate
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Do you collect old tablets?
Yes, we offer secure nationwide collection for tablets and other IT hardware.
Our logistics team uses tracked vehicles and chain-of-custody documentation to ensure devices are handled safely from pickup to processing.
Whether you have a small batch or a full business fleet, we can arrange collection from single or multiple sites at your convenience. -
What does the process of selling servers involve?
Our process is designed to be simple, secure, and fully transparent:
Request a valuation – Send us your server specifications and condition details.
Receive an offer – We provide a fair, no-obligation quote.
Approve & schedule collection – We arrange secure transport with full tracking.
Data erasure or destruction – All storage media is securely wiped or destroyed.
Testing & refurbishment – Reusable servers are restored for resale or reuse.
Payment & certification – You receive prompt payment along with full reporting and certificates.
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Who are you?
At Kraken ITAD, we’re more than just an IT recycling company — we’re a partner you can rely on to handle your redundant technology with care, security, and professionalism.
Founded with the goal of making IT asset disposal simple, transparent, and environmentally responsible, we’ve grown into a trusted provider for businesses across the UK. From small companies upgrading a handful of PCs, to enterprise organisations clearing out entire offices or data centres, we bring the same attention to detail and commitment to compliance in every job we take on.